Warranty and Returns
WKND Warriors Warranty and Returns Terms
1. Warranty Coverage
WKND Warriors offers a one (1) year warranty on the structural integrity of the WKND Warriors product from the date of the original purchase.
For WKND Warrior Rooftop Tents, WKND Warriors offers a two (2) year warranty from the date of the original purchase, covering the structural integrity of the tent, tent floor, poles, fabric, and mattress against substantial material and manufacturing defects. This warranty does not include awnings or other accessories, which are covered by a one (1) year warranty.
2. Warranty Eligibility
This WKND Warriors Warranty is only valid and enforceable in Australia and will apply only if you have purchased the product from us.
3. Warranty Claims
WKND Warriors will repair or replace, at its discretion, any defects during the warranty period.
In the event that a product must be returned to our facility for inspection, the owner must assume the cost and liability of the freight. In some cases, WKND Warriors may choose to source a repair provider in the region where the customer is located, but only if the repair provider guarantees the repair. All repairs done by a local repair provider must be approved in writing by WKND Warriors before any repairs are completed.
When replacing a defective product under the WKND Warriors Warranty, WKND Warriors may, at its discretion, substitute a model of equivalent nature if the exact model is unavailable.
4. Warranty Exclusions
The WKND Warriors Warranty does not cover the following:
- Damage caused by improper use and abuse
- Fair wear and tear, fading, tarnishing, or discoloration of soft and hard goods (such as aluminium casing, upholstery, screens, mattresses, fly or tent exterior, plastic components, fixings, brackets, aluminium or stainless steel surfaces, or powder-coated surfaces)
- Dragging, soiling, neglect, abuse, lightning, falling objects, burn holes
- Effects of moisture condensation
- Extreme weather conditions, high winds
- Lack of regular maintenance, accidents, disassembly, changes made to the product by the customer, incorrect setup
- Exposure to sharp objects, exposure to excessive force, improper maintenance, incorrect installation
- Damage caused by mold, other acts of nature, or corrosive atmospheres that result in rusting, oxidation, or pitting
- Damage caused by vermin, insects, products used for commercial purposes, animals, or children
- Damaged caused by improper setup
5. Discretionary Refund Conditions
In addition to our standard refund conditions described under Warrant Coverage, Eligibility, Claims and Exclusions, WKND WARRIORS reserves the right to consider refund requests on a case-by-case basis.
Product Performance Issues: If a product does not perform as advertised under normal use and within a reasonable period after purchase, we may offer a refund or exchange even if the product does not have a clear manufacturing fault.
Delayed Shipping: For significantly delayed orders where the customer has not received the product within a reasonable timeframe and no longer wishes to wait.
Exceptional Circumstances: Under extreme circumstances and solely at the discretion of WKND WARRIORS, WKND WARRIORS may decide to refund the customer and reclaim their stock. WKND WARRIORS reserves the right, at its sole discretion, to issue a refund to the customer and reclaim the purchased stock, without the need to provide a specific reason. This policy applies under exceptional circumstances. In such cases, the following conditions will apply:
Notification: Customers will be notified in writing of the decision to issue a refund and reclaim the product.
Refund Process: The refund will be processed to the original method of payment within 14 days of reclaiming the product.
Product Return: Customers are expected to return the product in the same condition as it was at the time of purchase, to the extent possible.
Shipping and Handling: WKND WARRIORS will bear all costs related to the shipping and handling for the return of the product.
Customer Assistance: Customers are required to cooperate with any instructions provided by WKND WARRIORS for the safe and prompt return of the product.
Humanitarian Considerations: Circumstances such as personal emergencies or hardships where retaining the product may cause undue burden to the customer.
Errors in Pricing or Description: In cases where a product was purchased based on incorrect information provided on our website, including pricing errors or inaccurate product descriptions.
How to Request a Discretionary Refund
To request a refund under these discretionary circumstances, please contact us with your order details and a brief explanation of your situation. Our customer service team will review your request and respond with a resolution as soon as possible.
6. Consumer Rights
Our products come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.